How to Measure Your FM

1. Define your needs for a Facilities Management provider:

Before selecting a Facilities Management (FM) provider, it’s important to identify your specific needs. First, consider the services you need and their frequency — do you require regular maintenance or occasional emergency call-outs? Next, look at the size and complexity of your facility; this will help determine whether you need a one-stop shop for all services or can work with multiple providers. Lastly, think about budget constraints; some FM providers may have packages that offer cost savings over single service contracts. By taking these factors into account, you can make sure your FM provider is tailored to meet your unique requirements.

At CHM we understand each client has different needs and are committed to offering customised solutions that prioritise our clients’ requirements while also delivering value for money. With our comprehensive range of services, from Daily office Cleaning to Solar Field Maintenance, we can help you maintain your facility and keep it running smoothly and compliant.

2. Do your research:

When selecting a Facilities Management (FM) provider, it’s important to do your research and make sure you’re getting the best service for your money. Start by looking at what services the provider offers, their reputation in the industry, and whether they’re licensed and insured. You should also look into customer reviews to get an idea of how satisfied previous clients have been with their work. Finally, ask around for referrals from other businesses that have used the same FM providers — this can give you valuable insight into their services.

3. Investigate existing performance metrics:

When measuring the performance of your Facilities Management (FM) team, it’s essential to investigate existing performance metrics and determine which ones make sense for your organization. From a financial perspective, consider tracking things like budget-to-actuals, cost per square foot/meter, or maintenance expenses as a percentage of total operating expenses; this will help you understand how well your FM team is managing costs. You should also consider customer satisfaction metrics, such as response times, resolution rates, and customer feedback scores. Finally, look at operational metrics like completion of scheduled maintenance tasks or compliance with safety regulations.

At CHM we understand that performance tracking is key to success and are committed to helping our clients meet their goals. We use advanced analytics and reporting tools to track the effectiveness of our services so you can easily monitor your FM team’s performance over time. Contact us today to learn how CHM can help you manage your facilities for success!

4. Understand their commitment to safety:

When it comes to Facilities Management (FM), safety should always be a top priority. That’s why it’s essential to understand the commitment of any FM provider you’re considering working with and make sure they adhere to necessary protocols, standards, and regulations. Ask questions about their policies and procedures for risk management and emergency situations, as well as the training they provide staff. Additionally, inquire into their use of technology such as sensors or monitoring equipment that can be used to ensure safety on-site.

At CHM we take safety seriously — our staff are all highly trained and certified and regularly updated and assessed to ensure the highest level of safety in our services. We also invest in cutting-edge technology and use advanced analytics to continually monitor and improve upon our safety performance. Contact us today to learn how CHM can help you keep your facility safe!

5. Learn more about their customer service:

When selecting a Facilities Management (FM) provider, excellent customer service should be at the top of your list of requirements. Ask questions about their response times for emergency call-outs, as well as any upcoming changes that could affect service delivery. Additionally, inquire into the feedback process they have in place for clients and whether they track customer satisfaction metrics over time.

6. Monitor costs:

Cost control is an important part of Facilities Management (FM), and it’s essential to understand the economic implications of your decisions. Set limits on budget-to-actuals and put processes in place to ensure cost savings over time. Additionally, inquire into pricing packages that may offer more value than single service contracts. Monitor costs closely and don’t be afraid to renegotiate terms if necessary — this will help you stay within budget while still delivering quality services.

At CHM we understand the importance of monitoring costs, which is why we strive to provide our clients with personalised solutions tailored to their unique requirements while delivering value for money. Contact us today to learn how CHM can help your organisation succeed!

7. Measure Customer Satisfaction:

Customer satisfaction is one of the most important metrics for Facilities Management (FM) teams to measure in order to maintain a successful operation. Regular surveys, feedback forms or questionnaires are an effective way of understanding how customers view your services and can be used to identify areas of improvement. Furthermore, tracking customer satisfaction over time will provide insight into changes in customer perception and help you understand how your FM team is performing.

At CHM, we take customer satisfaction seriously and are committed to delivering an exceptional service that meets our clients’ needs. Our experienced team works closely with each client to ensure their individual requirements are met, from initial consultation through to completion of services.

8. Make your decision:

Choosing the right Facilities Management (FM) provider for your organization can make all the difference when it comes to ensuring quality service delivery. Take the time to research potential providers and ask lots of questions about their services, safety procedures, customer service and cost control measures — this will help you make an informed decision. Additionally, read reviews from past clients as this can provide valuable insight into how a provider operates day-to-day.

At CHM we understand that making the right decision can be daunting — our team is here to help. With over 30 years’ experience in FM services, we have established an extensive network of partners that enable us to deliver tailored solutions with proven results. Contact us today to learn more about how we can help ensure your organisation succeeds.

9. Follow up regularly:

Once you have chosen your Facilities Management (FM) provider, it is important to follow up regularly to ensure you are getting the best possible service. Schedule regular meetings and check-ins with your FM team to discuss any issues or concerns that may arise. Additionally, use feedback forms or surveys to measure customer satisfaction over time and make sure you are receiving value for money.

At CHM we understand the importance of following up regularly, which is why we take a proactive approach that focuses on creating an ongoing dialogue with our clients. Our experienced team is always available to address questions or concerns, and we use advanced analytics tools to track customer satisfaction metrics over time. Contact us today to learn how CHM can help your organisation succeed!

In conclusion

Finding the right Facilities Management (FM) provider can be difficult, but it is essential to ensure quality service delivery. Take the time to research potential providers and ask lots of questions, read reviews from past clients and consider pricing packages that offer more value than single-service contracts. At CHM we understand the importance of making an informed decision, which is why our experienced team works closely with each client to provide tailored solutions that meet their needs. Contact us today to learn how we can help ensure your organisation succeeds.

With over 30 years of experience in FM services, CHM is well placed to deliver high-quality services while ensuring cost-effectiveness and customer.